garage door frequently asked questions

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Frequently Asked Questions

Here are some common questions that people have about garage door repairs. As part of our commitment with our customers in Maryland, we have put together a list of frequently asked questions.

Please click on each question to see its answer. If you cannot find an answer to your inquiry below, feel free to contact us and we will do what we can to help.

A garage door refusing to close is one of the most common issues that you're going to come across. If this happens to you, take the following steps. Do a visual check on the situation. Make sure that there are no clear physical obstructions preventing the door from closing. After that, check your safety sensor to make sure it's clean and free from any dust that could be causing the issue. Press and hold the interior wall station after cleaning off the sensor and see if that does the trick. If not, your last option is to use the manual release cord. Be careful when you do this; make sure that you don't put yourself in harm's way. If all else fails, you're going to need to give a professional a call to come out and have a look at it for you.

On the flip side, if your door isn't opening, then your first step should once again be to check that the safety sensor is clean. If it is, then the problem is going to be harder to fix opposed to a door that isn't closing. Typically, there is going to be an issue with the power source, tension springs, or cables. While there are other causes, these are the most common issues. You're going to want to get a professional out to look at these issues, as it requires training to be able to work with these components safely.

If this happens, you need to call someone that's trained to fix it for you. Never attempt to fix a cable issue unless you are properly trained to do so. The issue is that your springs need to be adjusted, which is not something that you should be attempting yourself.

There are two fixes for this issue. The first is to replace your steel rollers with nylon ones. You shouldn't attempt this unless you know what you're doing. The second is to pick up some grease or lubricant (like WD-40) and spray along the track of your garage door.

This is a difficult fix that you can easily hurt yourself doing. First, you need to lift the door until the roller is aligned with the problem area. Secure it there with locking pliers. Then open the garage track near where the issue is, and try to guide the wheels back into place.

You can seriously injure yourself when attempting DIY like this, so take precautions if you decide to do so. You're going to have to release the torsion springs while preventing the torsion shaft from dropping while you install new ones.

You can open some garage doors manually, but you risk injuring yourself and damaging the door, so you should avoid doing so.

You should purchase good quality cables that fit your door type. You can find plenty online, but we're more than willing to help you out if you're unsure.
As with other garage door parts, you want to be getting the best garage door rollers that you can afford that fit your garage door type. Make sure you know what things you're looking for before you buy. Like always, we can help you with that if you need it.

There usually is, yes. Check your opener for a name and model number. Then, type that into google to see how you can reset it. If you don’t feel comfortable resetting it yourself, contact a professional to do it for you.

Remove the receiving sensor from its bracket. Point it away from the other sensor so that the indicator light is dark. Wait one minute, then slowly rotate it back inline until you have a strong green light. Then secure it back into the bracket. If you’re not confident doing this yourself, give us a call and we can fix the problem for you.
No. Usually, the receiving sensor is going to have a green light, and the other sensor should have a red light. If you’re unsure about this, get in touch and we can tell you more about it.
This means that the sensor is working well and that there is no obstruction between them. Once again, give us a call if you have any questions.
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